Our goal is to maintain your privacy and to just gather the key things that will help us in resolving you technical issue in the most expedient manner possible. No information is sent to us until you submit your Problem Details.
If you have any other questions about the data collected, please contact us at firstname.lastname@example.org
A word on your responsibility when submitting information through the Helpdesk Button feature
It is your (the end user) responsibility to make sure you are not submitting private or confidential information through the Helpdesk Button feature when submitting your help ticket. We’ve taken precautions to securely store the information we’ve collected outside of the ticketing system. However, HIPAA, SOX (and other customer-protection federal statutes covering personal information) standards still apply for information you knowingly submit over telecommunications.